Service Terms and Conditions

Cancellation And Refund Policies
Due to a limited number of equipment, we request that you cancel at least 48 hours before a scheduled activity. This allows us to fill the activity If I am unable to attend. You may cancel by phone WhatsApp or email here. If you have to cancel your activity within 48hrs, we offer you a credit to your account but do not offer refunds.
You may use these credits for any future activity, or I can transfer them to a friend. Credit must be used within 90 days. However, if you do not cancel before 48 hours, you will lose the payment for the activity. You may request to cancel your ticket for a full refund up to 72 hours before the date and time of the activity. Cancellation requests made within 24 hours of the activity date/time may not receive a refund or a transfer. When you register for an activity, you agree to these terms.
Always allow an hour before and an hour after the booked activity time in case of delays due to mechanical or unforeseen circumstances.
Credit card transactions will be acquired for Siyavaya Adventures via PayGenius (Pty) Ltd who are the approved payment gateway.
As such, the transaction will reflect as PayGenius: Siyavaya Adventures on your statement.
PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.